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Frequently asked questions

Please respect others when entering Paradise. We are a quiet, natural environment and ask that you keep your voice down as much as possible - Thankyou:

Gift vouchers
Paradise Gift Vouchers can be purchased for specific treatments (Ie: 1hr massage or Bali Bliss Package) or a straight $ value. (ie: $150) and.. Yes, we can post them out to you or recipient. (Postage and handling applies) Once purchased, Gift vouchers cannot be redeemed for cash or refunded. They can however be given as gifts to someone else.

Q: What is the best time to arrive for my treatment?
A: We recommend that you arrive some 15 minutes prior to your appointment. This allows time for you to fill out any paperwork and enjoy our 'Chill in" area next to our large waterfall. Get rid of your stress before you start your treatment!

Q: What if I arrive /running late for my appointment?
A: If you arrive late, it will unfortunately shorten the time of your treatment. Plan your special time out and ensure you arrive on time to experience the complete benefits and pleasure of your pampering.

Faq's / Coved faq's

Q: Is it important to pre-book my spa appointment?
A: Absolutely. Booking your treatment is highly advised, as walk in treatments are rare. Especially on Saturdays where we may be booked for a couple of weeks in advance.
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"Q: Are my credit card details required to secure a booking?
A: Yes. We request your credit cards details to secure all bookings. Payments for services and gift cards can be made over the phone. More handwritten testimonials available at Reception
Q: What is your cancellation policy?
A: We kindly request a minimum of 24 hours notice for cancellation of any treatments. We impose a 100% cancellation of treatment fee for late cancellations. Our therapists are booked for your time and we are unlikely to be able to replace it with others at such short notice. Current credit card details are required at the time of your treatment booking and the cancellation fee will be charged to your credit card.
Q: What about of I am too unwell?
A: Yes, of course these things happen. Please advise us ASAP and we will re book your treatment for another time at no charge.

Q: Is there any parking available?
A: Yes! There are 7 FREE 'On site - and at the door' parking bays, plus unlimited free street parking directly outside, should it be required.
Q: Is there any parking available?
A: Yes! There are 7 FREE 'On site - and at the door' parking bays, plus unlimited free street parking directly outside, should it be required.

Q: Is it important to pre-book my spa appointment?
A: Absolutely. Booking your treatment is highly advised, as walk in treatments are rare. Especially on Saturdays where we may be booked for a couple of weeks in advance.
Considerations
A: To maximise yours and others experience, please assist us in maintaining a tranquil spa environment. We kindly request that you respect other guests by using limited, quiet and only necessary conversation. All mobile phones, Apple watch / Tablets, are to be either turned off or set to silent. Thank you.

What happens if I turn up sick?
A: If you have a cold, Flu or open wounds, we respectfully request that you do not attend. If our Receptionists or Therapists deem you to be unfit to have treatments, they reserve the right to cancel your appointment. Our therapists are not allowed to work if they are unwell, so as not to spread diseases to you. We ask you to respect the same. Please notify us when booking your treatment any concerns regarding your health, including allergies, colds and flu etc.
COVID 19: FACE MASKS: Do I have to wear one?
A: No. WA Gov: Beauty Therapy: "For intimate and prolonged face-to-face treatments (e.g. eyelash treatments), the client and the practitioner may wish to wear mask" - Us: You may wear one if you wish.

Q: Do you have a COVID Safety Plan?
A: YES! - A copy of our action plan certificate can be seen at Reception.

Q: Are your Therapist Covid 19 trained?
A: Yes. They have completed a separate 'Infection Control Training - Covid 19' course. (Certificates at Reception)

Q: Do you have alcohol-based hand sanitiser on hand?
A: Yes! At Reception. Please use it!

Q: Staff Hygiene?
A: Yes - "All staff either wash their hands for at least 20 seconds, with soap and warm water or use an alcohol-based hand gel before and after every treatment, as well as after eating and drinking or going to the bathroom."

Q: Do I have to wait outside until my treatment time?
A: No. Paradise is huge (Reception alone covers over 100 square metres) with plenty of space for the required 2sqm (maintain 1.5 metres) distancing rule. Come in and chill by the larger waterfall.

more treatments

  • Photon LED mask

  • Thai Therapeutic massage

  • Relaxing Massage

  • Pregnancy Massage

  • Aromatherapy Massage

  • Couples massage