Q: COVID 19: FACE MASKS: Do I have to wear one?
A: No. WA Gov: Beauty Therapy: "For intimate and prolonged face-to-face treatments (e.g. eyelash treatments), the client and the practitioner may wish to wear mask" - Us: You may wear one if you wish but not required to.
All our Therapists are double+ vaccinated.
Q: Do I have to be vaccinated or have a passport to attend?
A: No. We are not a mandated industry. All welcome here.
Q: Do you have a COVID Safety Plan?
A: YES! - A copy of our action plan certificate can be seen at Reception.
Q: Are your Therapist Covid 19 trained?
Q: Do you have alcohol-based hand sanitiser on hand?
A: Yes! At Reception. Please use it!
Q: Staff Hygiene?
A: Yes - "All staff either wash their hands for at least 20 seconds, with soap and warm water or use an alcohol-based hand gel before and after every treatment, as well as after eating and drinking or going to the bathroom."
Q: Do I have to wait outside until my treatment time?
A: No. Paradise is huge (Reception alone covers over 100 square metres) with plenty of space for the required 2sqm (maintain 1.5 metres) distancing rule. Come in and chill by the large waterfall.
Paradise Gift Vouchers can be purchased, securely over the phone, for specific treatments (Ie: 1hr massage or Bali Bliss Package) or a straight $ value. (ie: $150) and.. Yes, we can post them out to you or recipient. (No extra charges) Once purchased, Gift vouchers cannot be redeemed for cash or refunded. They can however, be given as gifts to someone else.
We recommend that you arrive some 15 minutes (Some come up to an hour early!) prior to your appointment. This allows time for you to fill out any paperwork and enjoy our 'Chill in" area next to our large waterfall. Get rid of your stress before you start your treatment! You are also taken to our garden area, help yourself to spring water and stay as long as you want!
If you arrive late, it will unfortunately shorten the time of your treatment. Plan your special time out and ensure you arrive on time (or really early!) to experience the complete benefits and pleasure of your pampering.
Your treatment time and Therapist is reserved specially for you. With respect, late cancellations or changes incur the full treatment cost and will be charged to the credit card provided. Gift vouchers automatically used for payment of the treatment are canceled, unless the booking can be refilled by another guest. Without notice the full charge of your treatment will automatically apply. If you are unable to attend, we require 24 hours notice, to enable us to rebook it.
Yes, of course these things happen. Please advise us ASAP and we will re book your treatment for another time at no charge.
If you have a cold, Flu or open wounds, we respectfully request that you do not attend. If our Receptionists or Therapists deem you to be unfit to have treatments, they reserve the right to cancel your appointment. Our therapists are not allowed to work if they are unwell, so as not to spread diseases to you. We ask you to respect the same. Please notify us when booking your treatment any concerns regarding your health, including allergies, colds and flu etc
Absolutely. Booking your treatment is essential, as we can no longer accommodate walkins. Especially on Saturdays where we may be booked for a couple of weeks or sometimes months in advance.
Yes. We request your credit card or Voucher details to secure all bookings. Payments for services and gift cards can be securely made over the phone.